A follow-up to last year’s course, this course will recap as well as offer new material on conducting a simple and effective undercover operation to catch auto body shop insurance fraudsters. With a potential 2 million dollar loss (Alameda County estimate) to the insurance industry, investigating auto body shop insurance fraud makes a difference. But will the operation work the second time around? We will discuss whether shops have learned, are they committing fraud differently, and is our strategy to catch them still effective? We will also talk about successes and challenges from the operations, and touch on the Penal Code sections involved. Finally, video from completed undercover operations will be shown as examples. This course is appropriate for new attendees and last year’s attendees alike.